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Well, whenever a business starts growing, I often hear the same conversation in the boardroom. Sales are increasing. Customers are growing. Teams are becoming overwhelmed. Projects are piling up. And almost immediately, someone says: "We need to hire more people." After more than two decades advising organizations across retail, hospitality, FMCG, manufacturing, technology companies, government-linked entities, and publicly listed corporations, I have learned to be cautious w

A Hidden Productivity Challenge Many Organizations Continue to Overlook After more than two decades advising organizations across retail, hospitality, FMCG, manufacturing, technology, government-linked companies, and publicly listed corporations, I have observed a surprisingly common challenge that transcends industry, company size and geography. Interestingly, most organizations believe they have a productivity problem. Some attribute it to manpower shortages. Others point t

Across industries, organizations in Malaysia seems busy accelerating investments into Artificial Intelligence (AI) to improve efficiency, automate workflows, strengthen analytics, and enhance decision-making capabilities. Yet despite growing technology adoption, many companies continue struggling to generate meaningful transformation outcomes from AI initiatives. The issue is often not the technology itself. The deeper challenge lies within the organization specifically in hu